Privacy Policy | Entice Technology, Inc.

Effective Date:

10/21/2024

At Entice Technology, Inc., we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect the data we handle as part of our managed services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal and business information necessary for service delivery:
- Contact Information: Name, email address, phone number, job title, and organization.
- Account Data: Usernames, passwords, API keys, or other credentials required to manage systems and provide support.
- Service Data: Details about the IT infrastructure, software, and devices we manage (e.g., IP addresses, system configurations).
- Billing and Payment Information: Company address, payment details, and service usage records.
- Communications Data: Email, phone, or SMS correspondence for support requests or service updates.
- Website Data: IP addresses, browser types, and cookies collected through interactions with our website.

2. How We Use Your Information

We process your information to deliver and improve our services. Specifically, we use it for:
- Service Delivery: Managing your IT environment, troubleshooting issues, and fulfilling service-level agreements.
- Account Management: Maintaining account access and configuration.
- Support and Maintenance: Providing technical support and remote management services.
- Billing and Invoicing: Generating invoices and processing payments.
- Communication: Sending service alerts, status updates, and responses to inquiries.
- Compliance and Security: Detecting fraud, enforcing policies, and ensuring compliance with regulations.
- Improving Services: Analyzing data for performance, troubleshooting, and future improvements.

3. Storage of Credentials and Sensitive Information

We may securely store credentials (e.g., usernames, passwords, API keys) required for us to manage your systems and provide support.
- Security Measures:
- All credentials are encrypted both in transit and at rest.
- Access to credentials is restricted to authorized personnel based on the principle of least privilege.
- We regularly audit systems and credentials for security compliance.
- Retention Policy: Credentials are retained only as long as necessary to perform services and are securely deleted or rotated when no longer needed.

4. Call Recording and Monitoring

To ensure service quality and for training or compliance purposes, we may record and monitor phone calls.
- Consent: By continuing the call, you agree to the possibility of being recorded. You may opt out by informing the representative or ending the call.
- Retention of Recordings: Call recordings are securely stored and retained only as long as necessary for the stated purposes.

5. Data Retention and Disposal

We retain your data only as long as necessary to fulfill our contractual obligations, comply with legal requirements, or meet business needs.
- Secure Disposal: When data is no longer needed, it is securely deleted or anonymized following industry best practices.

6. Data Security Measures

We implement industry-standard security practices to protect personal and business information from unauthorized access, misuse, or disclosure, including:
- Encryption: Data is encrypted both at rest and in transit.
- Access Control: Access to data and systems is restricted to authorized personnel.
- Monitoring and Auditing: Systems are regularly monitored and audited for security compliance.
- Incident Response: We have an incident response plan in place to address any data breaches or security incidents promptly.

7. Sharing of Information

We do not sell your personal or business information. However, we may share it with trusted third parties to provide or improve our services:
- Service Providers: Third-party vendors who assist with IT services, cloud hosting, or payment processing.
- Legal Requirements: When required by law, such as in response to a subpoena or other legal process.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

8. Your Rights and Choices

You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Data Portability: Request transfer of your data to another service provider in a structured format.
- Objection: Object to the processing of your data under certain circumstances.

9. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
- Cookies Usage: We use cookies to remember preferences, monitor traffic, and improve our services.
- Your Choices: You can manage or disable cookies through your browser settings, though some features may be limited if cookies are disabled.

10. International Data Transfers

If you are located outside the United States, please note that your data may be transferred to and processed in the U.S. or other countries. By using our services, you consent to the transfer of your information to these jurisdictions.

11. Compliance with Industry Standards and Regulations

As an MSP, we adhere to industry best practices and applicable regulations, including:
- GDPR (General Data Protection Regulation), where applicable.
- CCPA (California Consumer Privacy Act), where applicable.
- HIPAA (Health Insurance Portability and Accountability Act), for clients in the healthcare sector.
- NIST (National Institute of Standards and Technology) Cybersecurity Framework.

12. Changes to This Privacy Policy

We do not share SMS consent or phone numbers collected for SMS communication with third parties. Any personal information, including phone numbers, is treated with confidentiality and is shared only as necessary to fulfill the purposes of your interactions with our organization or as required by law. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Entice Technology, Inc.
1550 Larimer Street

Suite 262

Denver, CO 80202

(303) 872-6200

SMS Terms & Conditions

1. SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If consent has been given to receive text messages from Entice Technology, Inc., messages may be received related to the following:

Appointment reminders
Follow-up messages
Example: "Hello, this is a reminder of your upcoming appointment with Entice Technology at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to Appointment reminders and Follow-up messages

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
Opt-in to receive SMS messages from Entice Technology, Inc. can be done in the following way by filling out a website form located at: Contact Entice

NOTE: This opt-in method or consent method requires the checkbox for optional consent, please let me know if you would not be able to add this on your contact form so we can discuss what other options we have (We do not recommend having multiple consent methods as it requires additional vetting)

6. Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://www.enticetech.com/service

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures:
Message and data rates may apply.
-Opt out at any time by texting "STOP."
-For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
-Message frequency may vary